T9999 believes gaming should be a source of fun — not stress or anxiety. We want you to play with a smile, respect your limits, and still enjoy everything else life has to offer. This page is your complete guide to responsible gaming.
Important Notice: Before you play at t9999, keep this in mind —
Set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. To increase a limit, a 7-day waiting period applies.
Your session will end automatically once you reach a set loss amount — the most effective way to keep your losses in check.
Decide how long you'll play before you start. You'll get a reminder when the time is up. Tracking your time is at the heart of responsible gaming.
A popup will appear every 30/60/90 minutes showing how long you have been playing and how much you have won or lost.
Take a temporary break from 1 day up to 6 months. During the cooling-off period, deposits and betting are completely suspended.
Suspend your account temporarily or permanently. Once active, the duration cannot be shortened.
Responsible gaming means treating gaming purely as entertainment and never letting it take priority over your other responsibilities, relationships, or financial stability. t9999 believes responsible gaming is a skill — one that can be learned and practised.
A responsible player understands that game outcomes are entirely random — no strategy or method guarantees a win. Trying to "chase" lost money more often than not leads to even greater losses.
T9999 is committed to helping every player manage their budget, time, and emotions. Our platform provides all the tools you need to keep your gaming experience healthy and enjoyable.
Online gaming is still a relatively new experience for many in Bangladesh. The excitement of something new can sometimes push people beyond their limits. t9999 wants every player to channel that excitement positively — not impulsively, but with a plan.
Keep in Mind: Responsible gaming is about empowerment, not weakness. Setting limits means playing smart.
Decide before you play how much BDT you're willing to spend today. Once you hit that limit, stop immediately — wait until the next day.
Playing for long stretches causes mental fatigue and impairs decision-making. Take at least a 10-minute break every hour.
Avoid playing when you are angry, depressed, or overly excited. These are the moments when poor decisions are most likely.
Getting caught up in a win and placing larger bets out of excitement usually leads to trouble. Stick to your pre-set limits even after a win.
If gaming is keeping you away from spending time with family or friends, that is a warning sign.
Learn how every safety tool at t9999 works — in detail
| Tools | Time to Take Effect | Time to Change | Can It Be Cancelled? |
|---|---|---|---|
| Deposit Limit (Decrease) | Instant | Not Applicable | At Any Time |
| Deposit Limit (Increase) | After 7 Days | 7-Day Wait | Yes |
| Loss Limit | Instant | 24 Hours | Yes |
| Session Time Limit | From the next session | 24 Hours | Yes |
| Cooling-Off Period | Instant | After the period ends | No (after expiry) |
| Self-Exclusion | Instant | After a minimum of 6 months | No (before expiry) |
Manage everything directly from Account Settings. All features are available on the mobile app as well.
If you feel you need a break, act now — don't wait. Our support team is always here to help.
Reflect honestly on the questions below. If you answer "Yes" to most of them, it may be time to take a break.
Are you continuing to play even after exceeding your budget?
Are you betting more to try to win back what you've lost?
Are you cutting back on family time or work to spend more time gaming?
Do you feel restless or irritable when you're not gaming?
Are you hiding how much time or money you've spent on gaming?
Is money meant for essential expenses (bills, rent, food) going toward gaming?
Have you repeatedly tried to quit gaming but failed?
If you answer "Yes" to 3 or more questions, please speak with our support team or use the self-exclusion tool.
If you notice these signs, act quickly — we are here for you.
Struggling to pay essential bills, or taking on debt just to keep playing.
Family or friends have expressed concern about your gaming, and arguments are becoming more frequent.
Staying up late to play, skipping meals, or feeling restless and unsettled.
You're struggling to focus at work or school because thoughts of the game keep taking over.
If you keep telling yourself "just one more round" but can't stop — that's the clearest warning sign.
Remember, asking for help is not a sign of weakness — it takes real courage. t9999 is ready to support you unconditionally.
If you feel that gaming is having a negative impact on your life, take the first step by sending a message to our support chat. Our trained team will help you with complete confidentiality and without judgment.
Family support plays the most vital role in Bangladesh. Talk openly with the people closest to you. Finding a solution together is always much easier.
24/7 support in Bangla. Get instant help whenever you need it. Completely confidential.
Email us at [email protected]. The more details you share, the better we can help. We'll respond within 24 hours.
Answers to the most frequently asked questions from players